Statement of Purpose
Our Statement of Purpose outlines what we are registered to provide, and it can be viewed prior to receiving the St John’s Care and Support service. The Statement of Purpose is a summary of our organisation, the registered services that we offer, those responsible and the staff that perform care duties.
Our Statement of Purpose can be viewed here. You can also find a copy in our registered office, or we can provide you with a copy via email, or a hard copy and other formats to meet your requirements on request.
Quality Assurance Policy
Our Quality Assurance Policy underpins our belief in continuous improvement. It sets out our responsibilities to carry out internal assessments and audit checks to ensure we are always providing the highest standard of care and support. This process includes talking to those using the service and gathering views.
Medication Policy
While many people manage their medication effectively themselves with the appropriate support from their informal carers, some ask for or need support with their medicines, as reflected in their needs assessment and care plans. Support can range from simple reminders and help with packaging through to actual administration of medication. The decision to support will be based on your wishes and a risk assessment that balances your needs and safety with your rights and preferences. We allow only trained and competent care staff to provide any level of support with medication in line with their respective roles and responsibilities.
Everyone receiving the service has the right to manage and administer their own medication if they wish to and we recognise this by providing support to enable safe self-administration wherever possible. Encouraging self-medication promotes independence and autonomy and will enhance dignity and privacy.
Compliments, Complaints Procedure and Suggestions for Improvement
We work on the principle that if a person who uses our services or anyone who acts in their best interests wishes to make a complain or register a concern, they should find it easy to do so. We welcome concerns, complaints and feedback on our service and look upon them as an opportunity to learn, adapt, improve and provide better services.
Click here to send us feedback.
If you have a concern or complaint, please let a member of our staff know or inform our Registered Manager, Beccy Hynard-Hicks at the main welfare office. Or you can call 01962 854 226 and ask to speak to the Director of Community Services, who will assist you in line with our Concerns and Complaints Policy and Procedure which can be found here.
Care Quality Commission, Contacts and Inspection Reports
As a Registered Care Provider, we are registered with the Care Quality Commission (CQC) which sets out regulations in line with the Health and Social Care Act. CQC monitor and inspect services to see whether they are safe, effective, caring, responsive and well-led. This registration sets out very clear regulations that we must meet. To check that we are meeting these requirements we are continually monitored and assessed and receive an inspection which produces a report. This report is available for public viewing on the CQC website.
You can give feedback on care and support directly to CQC here.
Safeguarding those we support
We always aim for the very best quality of care and will not be satisfied with anything that falls short of this. We take every possible action to prevent abuse/harm and associated risks and to deal with the issues as promptly and effectively as possible if and when they arise.
We share and are committed to the vision of the local safeguarding authority, which is to empower and protect adults who are at risk of abuse and neglect, as defined in legislation and statutory guidance.
We have a safeguarding lead who provides a one-stop point of contact for addressing initially all safeguarding concerns in the service and corresponding and communicating with external agencies, particularly the local authority adult safeguarding team.
Our current safeguarding lead is Sarah Weekes, Director of Community Services. Sarah can be reached at sarah.weekes@stjohnswinchester.co.uk or 01962 858 285.
Our Staff and Confidentiality
St John’s staff have a duty of confidentiality. We regard this as being of the utmost importance and key to building trusting, caring relationships, where people who use the service are safe in the knowledge that their confidences will be kept, and where information about them will be protected.
All our staff are governed by the Code of Conduct for Adult Social Care Support Workers and have a responsibility to adhere to these requirements. We are required by law to adhere to current Data Protection legislation, and we are therefore unable to discuss confidential information about those we support. All information about those we support may be held electronically, or a hard copy may be kept. All information is strictly confidential, and we have a strict policy regarding storage and disposal of records in line with GDPR.
Inclusivity and Accessibility
Anyone receiving a service from this care service will have their individual needs comprehensively addressed. They will be treated equally and without discrimination. This is regardless of the individual’s ethnic background, language, culture, faith, gender, age, sexual orientation, or any other aspect that could result in them being socially stigmatised and discriminated against purely because they have such characteristics, or subject to hate crime.
We make it clear that we find any form of racist and similar discriminatory behaviour from any source, unacceptable.
We will always do our best to provide information in the most appropriate and suitable way. If you require information or documents in a more accessible format such as large print, audio, in a different language etc, please contact us and we can provide accessible versions on request.
Spirituality
Spiritual care is a core aspect of holistic, person-centred care and should be available to everyone regardless of their views or background in an equal and fair way. Spirituality means different things to different people. It can, but does not always, include one’s personal beliefs or religious faith. It can also include attitudes and values.
We understand how important spiritual and emotional needs are. We welcome people of all faiths or those of no faith and we will support you to find local services or groups which meet your individual preferences. We do have our own Chaplain, Rvd Angie Watts, and a chapel which is open to the public and our almshouse residents and families. We hold regular services in our chapel which is within walking distance of all our almshouse sites. For more information on our chapel and services, please contact our Chaplain at chaplain@stjohnswinchester.co.uk.
01962 854 226
office@stjohnswinchester.co.uk